Maternitysale.com.au – delivery and returns
RETURNS & EXCHANGES
Where do you deliver to?
We're now shipping internationally – hurray! Please see our international delivery information below.
How much is delivery?
Standard delivery within Australia is now free, no matter how many items you purchase!
Do you have an express option?
Yes, we do. We charge an extra $5 for express delivery.
What happens if I'm not home to accept delivery
Please let us know if there is a safe place for Australia Post to leave your parcel. Alternatively, you can specify that a signature is required for delivery, in which case your order will be taken to your local Australia Post Office for collection if you are not home. You can also choose to have your parcel delivered to your work address.
How long does delivery take?
Orders placed and paid for before 12pm are usually shipped the same day, which means you should receive it in 2 - 5 business days. If you select the Express option then your order will be delivered by Express Post, so you should receive your new clothes even faster. We will email you a tracking number when your parcel is despatched. You can track your parcel online at auspost.com.au/track.
How do I check on whether my parcel has been despatched?
You will be able to check the status of your purchase by signing in and checking your account. We will also send you an automated email once this has been done.
I haven't received my delivery. What do I do?
Log in to your account and check the despatch details. If it's been posted, please allow 10 business days for delivery. If it hasn't been received by then please contact us immediately.
Please note that Australia Post often don't enter tracking information until your parcel arrives at your local delivery depot. This can take up to a week after posting for interstate or rural areas.
Can I have my order delivered to a different address other than my billing address?
Yes, simply type in the address you wish your parcel to be delivered to during checkout if it's not one of the options already stored in your profile. Your profile can store multiple addresses so you won't have to enter your details each time you make a purchase.
Do you deliver to PO Boxes?
Yes, we do.
How much is International delivery?
Our Worldwide Shipping Calculator is available on the Shopping Cart page. Simply add products to your cart to get a quote for shipping to international destinations. Rates depend on the weight of your parcel and the destination. Other shipping options are available and can be selected at checkout.
How long will my order take to arrive?
Orders shipped via regular postage will take an estimated 3-10 business day for delivery to metropolitan areas of major cities.
Express Post Orders are shipped via Express Post International, and can take anywhere from 3-7 business days to arrive. As a rough guide:
New Zealand, Singapore, Asia Pacific: 3-5 business days
USA & Canada: 4-7 business days
UK & Europe: 5-7 business days
International orders require a signature upon delivery so please make sure it is sent to an address where you will be able to receive it. You can track your parcel at auspost.com.au/track. If you haven't received your parcel in 10 business days, please contact us at email@example.com
What payment methods can I use if I am an overseas customer?
Please note we can only strictly accept international payments by credit cards / PayPal.
RETURNS AND EXCHANGES (ALL DESTINATIONS)
I purchased something and it doesn't fit, or it's not as I expected! Can I return it?
Yes, of course. If any item is not as you expected, doesn't fit or you have changed your mind, you will have the option of selecting another size, a different item or a refund.
If you're exchanging an item for a different size or style, we will not charge you for re-delivery within Australia when we ship the new item. Re-delivery within Australia will be via standard postage. Please inform us if you require express re-delivery, as this can be arranged for an additional fee. International customers will be charged for postage at our standard rates. (We do advise you to check the sizing information and if necessary, contact us about sizing before you purchase if you are unsure about fit.) If it is not in stock, we will provide you with a refund.
Swimwear items can only be refunded or exchanged if the hygiene sticker is still intact on the swimwear gusset. Please try all swimwear purchases on with your own underwear underneath.
Tights can only be returned if the item has NOT been tried on. To receive a refund or exchange, the item must be unworn and in it's original packaging as despatched.
Items must be returned within 21 days of receipt, in their original condition - this means in its original packaging, unworn, unwashed, no odours and with all tags and incidentals (eg spare buttons) still attached. Even better, if you can please fold up the clothing neatly as it appeared in the packaging, that would be great. Note that items which are very creased & require ironing may incur a $7 ironing fee per item. For items bought as presents during the run up to Christmas, the returns period is extended to 6 weeks from the date of purchase. We reserve the right to deny you a refund if we deem the item not to meet these standards. Denied refunds will simply be returned to you.
Return postage is at your own expense, unless the item is faulty (see below).
How do I exchange, return or get a refund / credit note for my purchase?
Please print and fill in the returns form which you can download here. (You'll need Adobe Reader to use this form). Note that if you don't have access to a printer, it is sufficient to write your name, order number, contact info and details about what you want to return/exchange in a note to us. Returns and exchanges are generally processed once per week (to help us keep prices affordable). Please allow 7 - 10 days for your return to be processed. If you need your exchange processed more quickly then please email us when you return your item so we can expedite your exchange. Please use your tracking number to determine if your return has been received. We do not notify when returns are received; just when they are processed.
Your refund will be given to you by the same method you paid us. If you prefer, we can issue you with a store credit instead.
Exchanges will be given if items meet the above standards. Please tick 'exchange' on the returns form above and list the alternative size or items you wish to order. Exchanging for a more expensive item means that you will be charged the difference. Exchanging for a less expensive item means that we will refund you the difference.
Simply tick the 'credit note' box on the returns form if you wish to get a credit note instead of an exchange.
Send the return / exchange to:
Eve of Eden Pty Ltd
PO Box 528
Neutral Bay Junction
Please note, we're not responsible for lost returns so we recommend a postage service such as (Aust Post) pre-paid satchels which allows the item to be tracked.
I received an item that is faulty or wasn't what I ordered! What do I do?
We will immediately replace items if they are faulty. For faulty items, we request that you send us a picture of the fault by email so we can forward this to the manufacturer, there is generally no need to return the item to us. Once we've received the picture, we can send out a replacement to you straight away.
If you decide that you do not want a replacement item sent to you, the item will be treated as a standard return in which case you will need to pay for return postage.
For incorrect items, please email us at firstname.lastname@example.org and we will send out the correct item as well as a reply paid satchel for the incorrect item. This can be dropped into any Australia Post box.
If we've sent you the wrong item, email (e: email@example.com) or phone us (ph: +61 2 9460 1001) and we'll send you a reply paid satchel and the correct item. We would appreciate it if you could pop the incorrect item into the satchel provided and pop it into any Australia Post box.
Any other questions or unsure what to do?
Please email us at firstname.lastname@example.org and we'll get back to you as soon as we can.