Maternitysale.com.au – faqs
PAYMENT and ORDERING
How do I know your company exists and is legitimate?
Our company is registered as Eve of Eden Pty Ltd. Our ABN is 51 311 288 934 (which you can easily look up at www.abr.business.gov.au).
How do I know your website is secure?
Our shopping cart system (powered by OsCommerce) uses a 256-bit Secure Socket Layer Certificate (SSL), provided by Rapid SSL, which allows for secure (encrypted) communication and transmission of all customers’ personal information (including credit card data) back to the payment processing gateway.
When you are on our checkout page, make sure that the web address begins with https://. This means that your transaction is now secure. If this doesn’t appear, please contact us and we will investigate the problem immediately.
Lastly, all your personal details are always encrypted and your credit card details are deleted from our server once the transaction has been processed.
What payment methods do you accept?
We accept Visa, Mastercard, Paypal. Currently, we don't accept direct deposit, cheque or money orders.
Can I order without creating an account?
We require you to set up an account with us – you’ll be entering just as many details as if you were placing a normal order. It means that you will be able to track your order and we will be able to provide the best service available.
How do I place an order?
- Select the items you wish to purchase by adding them to your shopping cart.
- When you are ready to purchase, select the shopping link at the top right of the page.
- Check your purchase and select go to checkout.
- Either sign in to your account or create a new one.
- Check your purchase and delivery details and enter a discount voucher if you have one.
- Select your payment method – please note that Paypal payments will take you to the Paypal gateway. Once you have completed payment, please confirm your purchase back on maternitysale.com.au.
For direct deposits, please include your order number in the reference / comments box on your bank’s website. Please note that we can only send out your order once the funds have been cleared which can take 1-2 days depending on your bank.
- All done! A confirmation email will be sent to your email address.
I got an error message when I tried to pay. What do I do?
Your order has probably still gone through. However, its best to either call us on +61 2 9460 1001 or email us on email@example.com. Please let us know what the error message was.
What sizes do you stock
Most items in our range are available in sizes 8, 10, 12, 14 and 16. For swimmers, we also stock size 18.
How do I know which size to order?
Maternity sizes correspond to your non-pregnant size. In other words, if you are normally a size 12, you will still want to purchase a size 12 in maternity clothing. Some of the items of the Eve of Eden maternity range of clothing is on the smaller side, while some are more standard. There is individual size information for each piece of clothing in the product descriptions.
To check which size you would normally be, please click here. If you’d like to double-check the dimensions of any particular product, you’re welcome to contact us at firstname.lastname@example.org – just tell us which item and whether you want bust, waist or any other measurement. We've also found that some women's breast size increase during pregnancy more than others and sometimes, a larger size will help to accommodate a larger bust. Please note that all size guides are simply a guide - if an item does not fit as expected, it is always the buyer's responsibility to return the item to us.
What length do your pants and jeans come in?
They all come in a 32” length. For longer jeans lengths, see below.
Do you sell small, petite or plus size maternity clothes?
Our range goes from size 8 to size 16. We also carry select lines in size 6. If you would like to see larger or smaller sizes in our shop, please email us to let us know.
When should you start to wear maternity clothes?
As soon as your bump starts to show. At this stage, you will feel much more comfortable wearing maternity jeans instead of your normal jeans.
QUESTIONS REGARDING DELIVERY AND RETURNS
Please make sure that the location you have requested delivery to is secure.
It may be more suitable for you to have the delivery sent to your workplace or a relative who will be home during business hours to receive the parcel. International orders require a signature for delivery. For more delivery information, please see our delivery and returns page.
OTHER GENERAL FAQs
Can I visit your warehouse to try items on?
We are an online shop only so there is no facility to try our items on. We have a few stockists of the Eve of Eden Maternity range in Australia.
Our policy can be viewed here.
What are your terms and conditions of sale?
Our terms and conditions can be viewed here.
Do you have any discounts or coupon codes?
Yes, even though our prices are so low we have a special discount if you simply 'Like Us' on Faceook. Click the Like button on the home page to go to our Facebook page and receive a $5 discount code on any order over $50. For loyal customers, we have further bonuses.
Can I opt out of your newsletter?
Yes, simply login in to your account and uncheck the newsletter box or click unsubscribe next time you receive a newsletter in your email.
Do you have an affiliates program?
Yes we do – click here for more information.
Any other questions?
Please email us at email@example.com and we’ll get back to you as soon as we can. There is also the option to type in your query on our search box on the top left of the page.